Frequently Asked
Questions

Our wax melts, candles, diffusers, soaps and lotions are all made from vegan-friendly and cruelty-free ingredients. None of our products are ever tested on animals.

Due to the nature of how wax melts emit fragrance, a wax melt will always provide a stronger scent throw. This is because the wax acts a carrier to the fragrance, allowing the fragrance to be heated and 'throw' the scent. In contrast, a candle is fuelled via the wick, using a combination of the wax and fragrance oil to produce the scent throw. We recommend using scented candles to add ambience and a gentle aroma throughout a small-medium sized room; ideal for intimate dinner parties, sitting rooms, bathrooms and bedrooms. If you're looking for a strong scent throw to fill an entire space, we would recommend a wax melt.

To ensure your candle burns evenly, burn it for 2-4 hours each time, especially on the first burn. Make sure the wax pool reaches the edge of the container. Trim the wick before each burn to prevent uneven burning and mushrooming.

There are a few things that can cause a wick to mushroom - it is important to follow your candle care instructions to get the best out of your candle. Ensure you trim your wick to around 1/4 of an inch before each subsequent burn Candles should be burned for a minimum of 2 hours and a maximum of 4 - burning your candle for too long will cause carbon buildup (this is the reason for mushrooming) and can cause the candle to overheat (overheatting will cause uneven burning, reduce your candles overall burn time and damage the wax resulting in your scent throw being affected)

Candles should be burned for a minimum of 2 hours (or the amount of time it takes for the wax pool to reach the edge of the container) and a maximum of 4 hours. Burning your candle for longer than 4 hours can have the following impacts: The excessive heat could burn and damage the wax (due to it's very delicate and natural properties) - this will siginficantly impact the quality of your scent throw and the quality of the oil used to scent the candle The container could overheat which could cause the glass to potentially crack/break/shatter The wick could mushroom causing it to emit soot into the air

Candles have memory which is why the first burn is the most important. On the first burn, you need to wait for the wax pool to meet the edge of the container before extinguishing the flame - this will typically take at least 2 hours from when the candle is first lit. As a candle should never be left unattended, sometimes there will be circumstances where you need to extinguish the flame before the wax pool has reached the edge. If this happens, you can fix tunneling by doing the following: Light the wick Carefully place some tin foil over the candle leaving a smaller hole for the flame The foil will hold the heat and melt the wax from the sides of the container Remove foil as soon as this has happened IMPORTANT NOTE: Never leave your candle unattended. It is important to fix tunneling on the next burn - if there is alot of wax residue and it is not fixed as soon as possible, this fix could cause too much wax to melt into the wax pool and could flood the wick.

Candles have memory which is why the first burn is the most important. On the first burn, you need to wait for the wax pool to meet the edge of the container before extinguishing the flame - this will typically take at least 2 hours from when the candle is first lit. As a candle should never be left unattended, sometimes there will be circumstances where you need to extinguish the flame before the wax pool has reached the edge. If this happens, you can fix tunneling by doing the following: Light the wick Carefully place some tin foil over the candle leaving a smaller hole for the flame The foil will hold the heat and melt the wax from the sides of the container Remove foil as soon as this has happened IMPORTANT NOTE: Never leave your candle unattended. It is important to fix tunneling on the next burn - if there is alot of wax residue and it is not fixed as soon as possible, this fix could cause too much wax to melt into the wax pool and could flood the wick.

Candles have memory which is why the first burn is the most important. On the first burn, you need to wait for the wax pool to meet the edge of the container before extinguishing the flame - this will typically take at least 2 hours from when the candle is first lit. As a candle should never be left unattended, sometimes there will be circumstances where you need to extinguish the flame before the wax pool has reached the edge. If this happens, you can fix tunneling by doing the following: Light the wick Carefully place some tin foil over the candle leaving a smaller hole for the flame The foil will hold the heat and melt the wax from the sides of the container Remove foil as soon as this has happened IMPORTANT NOTE: Never leave your candle unattended. It is important to fix tunneling on the next burn - if there is alot of wax residue and it is not fixed as soon as possible, this fix could cause too much wax to melt into the wax pool and could flood the wick.

Maintaining a safe and effective wick height will ensure the candle burns just as it should. Always trim your candle wick to a max of 10mm in height before each burn (don't worry, we've done this for you, ready for the first burn). Trimming your wick will also ensure that the candle does not burn too hot/too quickly, allowing for a safe, clean burn all the way down. Our wicks are also engineered to have a small amount of wax left at the bottom of the candle; this is so you can't burn the candle when there's not enough wax left, preventing the vessel from becoming too hot and breaking.

Any candle will tunnel if it's not been burned properly (as long as it is a good quality candle). Every candle has a memory, so the next burn is only as good as the last. To ensure it melts all the way to the edges, follow the candle care guide which we provide with each candle we sell. On this candle care guide, you'll see we advise always burning the candle for a full 4 hours on the first burn and then up to 4 hours every burn, until the wax has melted all the way to the edges. This is known as a "full-melt pool" (see our blog). You'll find that as the candle burns down, it takes less time for the wax to melt to the edges. This is because the heat is retained further down the candle, assisting with the melting.

A natural occurrence of vegetable wax (especially coconut wax) is cracks occurring during the colder weather. This is simply due to temperature changes the candle has been exposed to since being poured and then arriving with you. Don't worry - this won't affect the candle's performance or quality in any way, and will be gone after the first burn.

Each wax melt is designed to provide approx. 12 hours of scent. As the wax melt gets closer to the 12 hour mark, you'll notice the scent begin to weaken - this is when you should replace it.

To improve the scent throw of your wax melts, ensure they are heated properly. Common issues include using an electric burner with low wattage (less than 28W), defective tealights, or a tall wax melt burner (over 10-12cm). Try different tealights or burners to identify the problem.

If the scent of your wax melt is too strong, try using only half of the melt at a time to reduce the intensity. You can also try using in a larger room or increasing ventilation to disperse the scent more evenly.

We provide free shipping for orders over £30. For the majority of orders, we use Royal Mail First or Second Class post. However, if the order is heavy, we may use a courier such as DPD. You will receive an email notification with tracking details once your order is dispatched.

We hope you will be extremely happy with all items you receive from us, however, if anything is not quite right, please let us know as soon as possible - email us at info@macyhudsonhome.co.uk and we will respond promptly. ​ We do our utmost to ensure all items are packaged safely ready for transit however, we cannot always guarantee against damages. We will refund or replace all items damaged in transit providing we receive photographic evidence within 3 days of receipt. We cannot refund/replace items that have been used. ​ For large orders (over £100) and personalised orders, these are non refundable, once payment is made this is seen as the contract for the order and can not be refunded. ​ Electrical items come with 12 month warranty, please contact us if you have any issues. ​ If an item you received is not as expected, you can return it (unused) within 30 days of receipt to receive a full refund - return postage will be the responsibility of the sender and will not be refunded. ​ For any questions on Returns, please call us or email us at info@macyhudsonhome.co.uk

Delivery typically takes 2-3 working days via Royal Mail Second Class. For large or heavy orders, we use a courier with a delivery timeframe of 1-2 working days. You will receive an email notification with tracking details once your order is dispatched. Please note that delivery times may vary during peak seasons.

If you haven't received your order, please contact us at info@macyhudsonhome.co.uk or call 01277 676 126. We will investigate the issue and provide you with an update as soon as possible. Please ensure you have your order number ready when you contact us.

To order personalized products for an event or special occasion, please contact us at info@macyhudsonhome.co.uk or call 01277 676 126. We can accommodate most bespoke orders involving wax and fragrance. Examples include personalised candles, baby shower favours, wedding favours, and more. Additional fees and a deposit may apply. Please contact us well in advance to ensure we can meet your requirements.

Yes, we are. We provide a glass cutting service for £12 per bottle. The base of the bottle can then be transformed into a candle in a scent of your choice with a personalised label - cost will depend on size of bottle and amount of wax it holds, we can provide a quote upon request. The top of the bottle can be transformed into a pillar candle holder for no additional cost.